For the past 25 years, Esperanza’s mission has been to free families from poverty and share its religious message. Their comprehensive approach includes providing communities with access to capital, preventative healthcare, education, and financial services. A large part of their work is providing micro and small business loans to entrepreneurs and families outside of the formal financial sector. They see potential in their borrowers, and work with those who are under-served, unbanked, and ready to be equipped with tools to move them toward hope-filled futures.

Esperanza struggled with a legacy loan management system (LMS) that was outdated, slow, and costly. The on-premises solution required manual data entry and did not support mobile uploads, making the loan process inefficient and time-consuming. As the organisation grew, it became clear that their existing system could not support their expanding operations and diverse services.

The challenge was to streamline loan processing, improve data access, and integrate non-financial services to create a holistic service offering.